AN EXTENSIVE GUIDE TO JEWELLERY PRODUCT CARE
ADORN WITH CARE: NURTURING YOUR EDXÚ FINE JEWELLERY
At EDXÚ, we believe that fine jewellery is more than an accessory; it's an extension of your unique story, a philosophical statement, and a cherished heirloom. Each piece, meticulously made in London with ethical materials and often featuring exquisite gemstones and hand-painted enamel, deserves care that reflects its inherent value and artistry. From everyday routines to professional services, preserving the brilliance of your EDXÚ fine jewellery ensures it continues to shine for generations.
THE ART OF DAILY ADORNMENT: EVERYDAY JEWELLERY CARE
Consistent, gentle care is the cornerstone of maintaining your fine jewellery's lustre. Integrating these simple habits into your routine will make a significant difference:
Mindful Storage is Paramount: When not gracing you, your EDXÚ jewellery should be housed carefully. Store each piece individually in its EDXÚ travel pouch or a dedicated jewellery box with soft lining. This prevents tangling, scratching, and potential damage from contact with other pieces. Keep your jewellery away from direct sunlight, extreme humidity, and high temperatures, which can impact certain gemstones and metals. To further combat oxidation and tarnishing, especially for silver, consider storing pieces in sealed plastic bags, which limit air exposure.
Avoid Chemical Encounters: Fine jewellery, particularly pieces with gemstones or delicate enamelling, is highly susceptible to damage from chemicals. Always remove your EDXÚ rings, necklaces, and bracelets before engaging in activities involving household cleaners, sports activities, swimming (chlorine and saltwater are particularly harmful), or applying perfumes, lotions, hairspray, and cosmetics. Put on your jewellery after your beauty routine is complete.
Gentle Handling: While crafted for longevity, fine jewellery still requires delicate handling. Avoid unnecessary pulling or snagging, especially with intricate chains or delicate settings. When taking your jewellery off, hold it by the metal components rather than the gemstones to avoid transferring oils from your skin.
Regular, Gentle Cleaning at Home: For daily maintenance, a soft, lint-free cloth is your best friend. Gently wipe down your jewellery after each wear to remove oils and dirt. For a deeper clean, EDXÚ recommends a simple method:
Wash: Use warm water and a mild, gentle hand soap with a soft toothbrush. Gently brush your jewellery to dislodge any impurities. Note: Be mindful of certain gemstones or materials (like pearls or certain organic elements) that may not be suitable for water submersion or brushing. Refer to specific care instructions if provided with your piece. Alternatively, you can use an ultrasonic jewellery cleaner if it is suitable for your piece.
Clean & Polish: To restore and maintain shine, use your EDXÚ beige cleaning cloth (without anti-solution) or a soft, non-abrasive jewellery cloth. For any tarnishing or discolouring, the EDXÚ white jewellery cloth (which contains an anti-tarnish solution) can be used to gently rub the oxidised area.
WHEN THE EXPERTS STEP IN: PROFESSIONAL JEWELLERY CARE
For the comprehensive care and long-term preservation of your EDXÚ fine jewellery, professional services are invaluable:
Scheduled Professional Cleaning & Inspection: We highly recommend bringing your EDXÚ fine jewellery to a professional jeweller every couple of years. They possess the expertise and specialised equipment, such as ultrasonic cleaners (used with caution for certain stones and settings), to thoroughly clean your pieces and restore their brilliance. Crucially, a professional will also inspect settings for any looseness, examine clasps, and check for signs of wear or potential damage that might need attention before it becomes a significant issue. EDXÚ also offers professional cleaning and servicing for our pieces; please reach out to us for details.
Repair and Restoration: Should a clasp become loose, a stone shift, or any other damage occur, resist the urge to attempt DIY repairs. Always entrust your EDXÚ jewellery to a qualified jeweller for repair. They have the tools and knowledge to safely mend and restore your precious items, ensuring their structural integrity and aesthetic appeal.
Rhodium Plating: For silver and white gold jewellery, rhodium plating is often applied to enhance its bright, silvery-white appearance. Over time, this plating can wear off, revealing a slightly yellow hue. A professional jeweller can re-plate your white gold pieces to restore their original brilliance.
YOUR EDXÚ WARRANTY: OUR PROMISE OF QUALITY
At EDXÚ, we take immense pride in the exceptional craftsmanship and enduring quality of our fine jewellery. We offer a two-year warranty (five-year for Bespoke and Reimagine) from the date of purchase, covering any manufacturing defects. This warranty is our commitment to you, addressing issues that stem from the creation of the piece, such as faulty settings, insecure clasps, or inherent material flaws not caused by wear and tear or improper handling.
Please note that our warranty does not cover:
Damage resulting from misuse, accidents, neglect, or inadequate care.
Normal wear and tear, including scratches, dents, or natural fading that occurs with regular use.
Damage caused by third-party repairs or alterations not authorised by EDXÚ.
If you believe your EDXÚ fine jewellery has a manufacturing defect covered by our warranty, please contact our dedicated customer service team via our Contact Us page. To facilitate a swift resolution, kindly provide proof of purchase and a detailed description of the issue, ideally accompanied by clear photographs. Our team will carefully assess your claim and guide you through the process.
By embracing these care guidelines, you not only preserve the stunning beauty of your EDXÚ fine jewellery but also honour the craftsmanship and sentiment woven into every piece. Let your EDXÚ treasures continue to sparkle brightly, carrying their stories for years to come.