How do I make a purchase?

You can purchase our products through our online shop. If the product is in stock, you can simply select your preferred size and variant then add it to your shopping cart.

We accept all major credit and debit cards, Paypal, Apple Pay, Android Pay and Google Pay. Your details are stored securely following government guidelines.

Once we received your order, a confirmation email will be sent to you along with the order reference and tracking number for the parcel.

You can also purchase our products at our partnered department stores, boutiques and online retailers. If you have any question please feel free to get in touch.

I don't know my size, what should I do?

Each design has a different sizing system, and this is explained on each product page. You can also check our sizing guide for more details and how to measure your own size.

For bespoke and reimagine products, we highly recommend you to let us measure your size. Using a string of paper is not recommended and if you place an order in this manner it would be at your own risk. You can also request an adjustable sizing ring from us (subject to availability), please email us for more details.

Customers are responsible for ensuring that the size ordered is the size that fits them best, we cannot be held responsible for ill fit if the ring has been made to the size ordered.

What is included in my purchase?

The ready-to-wear product comes with its own EDXÚ jewellery box, a travel pouch (subject to availability), a warranty and authenticity card and lifetime customer support.

Bespoke and Reimagine service includes design consultation, designing, material sourcing, 2D & 3D renderings, an EDXÚ jewellery box, a travel pouch, a set of jewellery cleaning kits, a signed and stamped bespoke drawing, a warranty and authenticity card and lifetime customer support.

Which coutries do you ship to?

In addition to domestic (United Kingdom) shipment, we also ship to 43 countries around the world: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Ireland, Isreal, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey and the United States. Unfortunately, we currently do not offer order delivery from or deliver to countries other than those identified in the list above. If you would like to place an order for delivery to countries other than those on the list, please get in touch instead as your order may be cancelled without liability.

The price of the shipment varies according to how many items you purchase and where the items will be shipped to. Please visit our shipping page for more details

Custom duties may occur for non-UK shipments, we recommend you to visit the destination country’s custom duties website or contact us before placing the order.

Do you customise designs in the collection?

We do offer alternative gemstones or colour options that are not listed on the product page. This type of products will be classified as a customised order. Please get in touch and we are happy to customise any designs for you.

Customised orders are normally ready within 4-6weeks.

Do you accept wholesale orders?

Yes, we welcome wholesale orders (minimum of 5 units per design) and you will be offered with our wholesale rate. Please contact us to receive more information.

Do you offer gift-wrapping?

Yes! We are happy to include complimentary gift-wrapping with your purchase. We have branded tissue paper, ribbon and sticker; therefore, simply let us know in the Note section with your special requirements when you are placing the order, and we will accommodate your request.

Do your prices include VAT?

Yes, they do. We are a UK VAT-registered business. Our VAT number is 380763676. The prices you see on our online shop and the quotes for our Bespoke & Reimage designs are all included VAT.

What payment methods do you accept?

We accept bank transfers and all major debit & credit cards including Mastercard, Maestro Card, Visa, Visa Electron, American Express, PayPal, JCB, Discovery Card, Apple Pay, Google Pay, Klarna, Afterpay/Clearpay, Alipay and WeChat Pay. If you would like to pay with a different method other than those on the list above, please get in touch so we could see whether we can arrange it for you ➤

What is gold plating and gold vermeil?

When a piece of jewellery is gold plated, it has been coated with layers of gold. Because of wear and tear, this layer of gold will eventually wear off to reveal the material underneath.

A gold vermeil jewellery is referred to a thick gold plated silver jewellery, normally 2.5micron or above. All our gold vermeil jewellery are plated with a thick 2.5micron minimum gold plating to ensure long durability.

With proper care and maintenance, gold plated and gold vermeil jewellery can last for years. Please check out our Product Care page for tips or email us if you have any question.

If the plating of your old EDXÚ jewellery is worn off, we are happy to re-plate it for you at a small cost.

What is rhodium plating?

Rhodium is a durable and precious white metal, and it is used mainly in jewellery plating. It adds an attractive lustre sheen and a soft glow of light reflection to jewellery. The majority of our white metal jewellery have rhodium plating to give the piece extra protection. You can find out about the plating information on each product page.

What is the process of a bespoke design?

Our bespoke and Reimagine Services normally consist of below steps:

Stage 1 – Consultation: You are entitled to a free 30minutes consultation to discuss your ideas, inspiration and creative briefs. We provide free inspection and valuation of your existing jewellery if you are interested in our reimagine service. We also provide a professional assessment of your ideas and can provide you with useful jewellery and gemstone tips and suggestions.

Stage 2 – Designing: If you are happy to commission us to start working on your design, a design deposit fee of £200 per design is payable using our approved payment method (clause 16.4). Once we received the design deposit payment, we will formally enter a contract of sale for the customised product and service. The design deposit is non-refundable but it can go towards your final fee. The design deposit may vary depending on the quantities or complexity of the designs, we will inform you through your provided contact information.

Stage 3 - Developing: We will make drawings based on your given brief, and send them to you through email (or other preferable communication channels of your choice) for checking, and you can make changes if necessary. Two round of amendments is included in our pricing. There may be extra costs for more rounds of amendments. Once you are happy and approve our technical (final) drawing, we will provide you with an accurate final fee for the customised products (including our service). Any changes you made beyond this point may affect the price we quoted you. The fee quotation expires 30 days after you received it.

Stage 4 – Confirmation: Once you accepted our price, you are required to pay 50% of the quoted fee (from now on “crafting deposit”) through our approved payment method (clause 16.4). Cancelling after this stage will risk losing the crafting deposit. We will make a 3D rending based on the approved drawing to ensure maximum accuracy. Only small changes (product size, gemstone size, gemstone quality or gemstone colour [subject to availability], stone setting type, metal finishing, enamel colour, engraving or other minor changes [within reasonable resons] to the design) can be made at this point. Any small changes may also vary the quoted fee, we will inform you through your provided contact information.

Stage 5 – Crafting: Once you approved the 3D rending, we will start the crafting process. This stage normally takes 4-8weeks (depending on the quantities and complexity of the designs). If you require the customised product to be finished sooner than this time frame, please request it prior to this stage. No changes can be made after this point. Once the product is finished, it will be sent to the UK Assay Office to be tested and hallmarked. Your finished item comes with our packaging and relevant gemstones (if they come with one, this information will be shared with you in Stage 3 – developing and jewellery certificates and warranty. You can personally pick up the order from our studio or we can arrange delivery (select from our available shipping methods, please visit our shipping & returns section) to your designated address.

What is Reimagine?

Reimagine is a sustainable and unique jewellery service that re-designs and re-purposes your existing jewellery into a new masterpiece. We could up-cycle the metal and gemstones from the old jewellery and add any new materials should you choose to. Therefore, the sentimental value in your existing pieces lives on.

Choosing our Reimagine service is a great way to support a sustainable way to consume jewellery and preserve fond memories of your old pieces. You would also save costs on metal and gemstones by using the existing ones. Check out our Reimagine page to find out more.

Do you repair jewellery?

All our products come with limited-warranty, ready-to-wear products are covered for 24 months, while Bespoke and Reimagine products enjoy a generous 60 months coverage. For details of our warranty terms, please visit Product Care page.

Unfortunately, we do not offer repair for products that are not from us. However, we do offer Reimagine service that can turn your old jewellery pieces into new designs, if you are interested, please feel free to get in touch.

Do you accept exchange or returns?

Our Exchange and Return Policy can be found on the Shipping & Returns page, we recommend you to read this before placing an order.

We are happy to arrange an exchange or full refund within 14 days, in accordance with the Online & Distance Selling Regulations. In order for the return to be successful, the product should be in perfect condition and in its original packaging. You have a further 14 days from when authorised to physically send back the return.

Products such as earrings and studs, which, for hygiene reasons are unable to be returned once the hygiene seal has been broken. Bespoke and reimagine (re-purposed) jewellery, engraving and customisation orders are not eligible to be exchanged or returned.

Please contact us before posting back the package in order to obtain a Return Authorisation Number and other relevant information in order to complete the process. You can return the item physically to our London studio, please book an appointment before your visit.

Every piece was hand-crafted with love and care. If for any reason you are unhappy with your purchase, we'd like to hear from you so please don't hesitate to get in touch.

How do I check whether the jewellery is genuine?

To identify a genuine EDXÚ Jewellery, look for our branded logo on the back or the inside of the jewellery. The product should also come with a warrant and authenticity card.

To identify real gold, look for the EDXÚ gold hallmark on the jewellery's back or inside. Please visit our Hallmark page to learn more about hallmarking.

To identify silver, look for the 925 marks on the back or inside of the jewellery.

To identify a genuine diamond, we recommend looking for the stone's original certificate and checking the report on the laboratory's official website. For all other gemstones, please get in touch, and we would be happy to evaluate them for you.