HOW DO I MAKE A PURCHASE?

You can purchase our products directly through our online shop. If an item is in stock, simply select your preferred size and variant, then add it to your shopping cart.

We accept all major credit and debit cards, as well as PayPal, Apple Pay, Android Pay, and Google Pay. Your payment details are stored securely in accordance with government guidelines.

Once your order is placed, you'll receive a confirmation email containing your order reference and a tracking number for your parcel.

Alternatively, you can find our products at our partnered department stores, boutiques, and online retailers. Should you have any questions, please don't hesitate to get in touch.

I DON'T KNOW MY SIZE, WHAT SHOULD I DO?

Each of our designs follows a specific sizing system, which is detailed on every product page. You can also refer to our Sizing Guide for comprehensive instructions on how to measure your size.

For Bespoke and Reimagine products, we strongly recommend that you allow us to professionally measure your size. We advise against using methods such as string or paper, and any order placed using such methods will be at your own risk. Subject to availability, you may also request an adjustable sizing ring from us; please email us for more details.

Customers are responsible for ensuring the accuracy of the size ordered. We cannot be held responsible for an ill fit if the item has been made to the size specified in your order.

WHAT IS INCLUDED IN MY PURCHASE?

Each ready-to-wear product comes with an EDXÚ jewellery box, a travel pouch (subject to availability), a warranty and authenticity card, and lifetime customer support.

Our Bespoke and Reimagine services encompass a comprehensive experience. This includes a design consultation, the detailed design process itself, material sourcing, and both 2D & 3D renderings. You'll also receive an EDXÚ jewellery box, a travel pouch, a set of jewellery cleaning kits, a signed and stamped bespoke drawing, a warranty and authenticity card, a complimentary ring resizing offer within 60days of purchase and lifetime customer support.

WHICH COUNTRIES DO YOU SHIP TO?

In addition to domestic (United Kingdom) shipment, we also ship to 45 countries around the world: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, and the United States.

Currently, we only offer delivery to the countries listed above. If you wish to place an order for delivery to a country not on this list, please contact us directly before placing your order, as it may be cancelled without liability.

The cost of shipment varies depending on the number of items purchased and the destination country. Please visit our shipping page for detailed information.

For non-UK shipments, custom duties may apply. We recommend checking the destination country's customs website or contacting us for more information before placing your order.

WHEN WILL MY PURCHASE ARRIVE?

Please see the estimated timelines below, provided by our shipping partners. For specific details regarding your purchase, kindly contact us directly or track your parcel on our shipping partners' website using the tracking number provided.

United Kingdom

Free Royal Mail 2nd Class Sign For (2 - 3 working days) on orders over £100

Royal Mail 2nd Class Sign For (2 - 3 working days) - £4.00

Royal Mail Special Delivery (next day) - £8.90 (order before 1 pm; Monday - Friday only)

Europe (please read our shipping destinations above)

Free Royal Mail Track (3 - 5 working days) on orders over £200

Royal Mail Track (3 - 5 working days) - from £10.00 (calculated by size & weight)

DHL Express (2 - 3 working days) - from £25.50 (calculated by size & weight)

Rest of the World (please read our shipping destinations above)

Free Royal Mail Track (5 working days) on orders over £200

Royal Mail Track (5 working days) - from £14.50 (calculated by size & weight & destination)

DHL Express (2 - 3 working days) - from £24.75 (calculated by size & weight & destination)

*All the delivery times above are estimations provided by our shipping partners.

CAN YOU CUSTOMISE DESIGNS FROM THE COLLECTION?

We offer alternative gemstone, metal and colour options beyond those listed on our product pages. These fall under our customised order service. If you're interested in personalising a design, please get in touch; we'd be delighted to assist you.

Customised orders are typically ready within 4-6 weeks.

DO YOU ACCEPT WHOLESALE ORDERS?

Yes, we welcome wholesale orders with a minimum of 5 units per design. You'll receive our special wholesale rate. Please contact us to get more information.

DO YOU OFFER GIFT-WRAPPING?

Yes, we're happy to include complimentary gift wrapping with your purchase! We use branded tissue paper, ribbon, and stickers. Simply let us know your special requirements in the "Notes" section when placing your order, and we'll be sure to accommodate your request.

DO YOUR PRICES INCLUDE VAT AND DUTIES?

Yes, all prices displayed on our online shop and quotes for our Bespoke & Reimagine designs include VAT, as we are a UK VAT-registered business (VAT number: 380763676).

For orders placed outside the United Kingdom, import duties may apply above a certain value. These are taxes levied by the destination country and must be paid by the recipient to clear customs. The amount of these duties depends on the item type, its value, and its country of origin.

If the recipient does not pay the required fees, the parcel may be returned to EDXÚ. For precise information on customs duties, we advise contacting your local customs or revenue authority.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept a wide range of payment methods for your convenience, including bank transfers and all major debit and credit cards such as Mastercard, Maestro Card, Visa, Visa Electron, American Express, JCB, and Discovery Card. We also welcome payments via PayPal, Apple Pay, Google Pay, Klarna, Afterpay/Clearpay, Alipay, and WeChat Pay.

If you'd prefer to pay using a method not listed here, please get in touch with us. We'll be happy to see if we can arrange it for you.

DO YOU USE NATURAL OR LAB-GROWN DIAMONDS?

All diamonds in our ready-to-wear collection are natural. However, for Bespoke, Reimagine, and made-to-order projects, we offer both natural and lab-grown diamonds.

A lab-grown diamond is chemically, physically, and optically identical to a mined diamond. Natural diamonds are formed deep within the Earth's mantle under immense pressure and heat. Similarly, lab-grown diamonds are created using extreme pressure and heat, but in a controlled environment. In essence, a lab-grown diamond is a real diamond.

To learn more about diamonds, please visit our Gemstone Guide.

I DON'T KNOW ANYTHING ABOUT JEWELLERY AND GEMSTONES, WHAT SHOULD I DO?

We understand that purchasing fine jewellery can feel daunting, especially if you're not familiar with the materials and terminology. That's why we've created extensive guides on our website covering jewellery design and crafting, gemstones, and aftercare. These resources will provide you with essential knowledge to confidently choose your jewellery.

Jewellery Making Process ➤

Gemstone Guide ➤

Product Aftercare ➤

Should you have any questions, please don't hesitate to contact us. Our friendly team is always here to help.

WHAT IS GOLD PLATING AND GOLD VERMEIL?

When jewellery is gold plated, it means a base metal has been coated with a thin layer of gold. Over time, and with regular wear, this gold layer can eventually wear off, revealing the material underneath.

Gold vermeil (pronounced ver-may) refers to sterling silver jewellery that has been heavily plated with gold, typically with a minimum thickness of 2.5 microns. All our gold vermeil pieces are plated to this minimum standard to ensure lasting durability.

With proper care and maintenance, both gold-plated and gold vermeil jewellery can last for years. For tips on how to look after your pieces, please visit our Product Care page. If you have any questions, feel free to email us.

Should the plating on your EDXÚ jewellery eventually wear off, we're happy to offer replating services at a small cost.

WHAT IS RHODIUM PLATING?

Rhodium is a durable and precious white metal primarily used in jewellery plating. It enhances the piece with an attractive lustrous sheen and a soft glow, reflecting light beautifully. The majority of our white metal jewellery features rhodium plating, providing an additional layer of protection. You can find specific plating information on each product page.

DO YOU OFFER RESIZING?

We offer one complimentary resizing for all Bespoke, Reimagine, and made-to-order items within 60 days of purchase.

For other purchases, resizing services are available at a cost. The price will vary based on the required size adjustment and the complexity of the design. Please contact us for more information and a personalised quote.

WHAT IS THE PROCESS OF A BESPOKE DESIGN?

Our Bespoke and Reimagine services follow a clear, step-by-step process to bring your unique jewellery vision to life:

Stage 1 – Consultation: You're invited to a free 30-minute consultation to discuss your ideas, inspirations, and creative briefs. If you're interested in our Reimagine service, we provide a complimentary inspection and valuation of your existing jewellery. We'll also offer a professional assessment of your concepts and provide valuable tips and suggestions on jewellery and gemstones.

Stage 2 – Designing: Once you're happy to commission us, a design deposit fee of £200 per design is payable via our approved payment methods. Upon receipt of this deposit, we'll formally enter a contract of sale for the customised product and service. Please note the design deposit is non-refundable but will be credited towards your final fee. The deposit amount may vary depending on the quantity or complexity of the designs, and we'll inform you of any such adjustments through your provided contact information.

Stage 3 – Developing: We'll create drawings based on your brief and send them to you via email (or your preferred communication channel) for your review. You can request changes at this point, with two rounds of amendments included in our pricing. Additional rounds of amendments may incur extra costs. Once you approve the final technical drawing, we'll provide you with an accurate final fee for your customised products, including our service. Any changes made beyond this point may affect the quoted price. This fee quotation is valid for 30 days.

Stage 4 – Confirmation: After you accept our price, a crafting deposit of 50% of the quoted fee is required via our approved payment methods. Please be aware that cancelling your order after this stage may result in the forfeiture of the crafting deposit. We'll then create a 3D rendering based on the approved drawing to ensure maximum accuracy. At this stage, only minor changes are possible, such as adjustments to product size, gemstone size, gemstone quality or colour (subject to availability), stone setting type, metal finishing, enamel colour, engraving, or other minor design modifications within reason. Any such changes may affect the quoted fee, and we'll inform you accordingly through your provided contact information.

Stage 5 – Crafting: Once you approve the 3D rendering, we'll commence the crafting process. This stage typically takes 4-8 weeks, depending on the quantity and complexity of the designs. If you require your customised product sooner, please request this prior to this stage. No changes can be made after this point. Upon completion, your item will be sent to the UK Assay Office for testing and hallmarking. Your finished piece will come with our elegant packaging, relevant gemstones (if applicable) and jewellery certificates, and a warranty, a travel pouch and a cleaning kit. You can either personally pick up your order from our studio or we can arrange delivery to your designated address via our available shipping methods; please visit our shipping & returns section for more details.

WHAT IS REIMAGINE?

Reimagine is our unique and sustainable jewellery service dedicated to transforming your existing pieces into new masterpieces. We can up-cycle the metal and gemstones from your old jewellery, incorporating new materials if you choose, ensuring the sentimental value of your original pieces lives on.

Opting for our Reimagine service is an excellent way to embrace sustainable jewellery consumption and preserve cherished memories. Furthermore, by utilising your existing materials, you can also save on the cost of new metal and gemstones.

To learn more, please visit our Reimagine page.

CAN I BOOK AN APPOINTMENT TO SEE YOU?

Certainly! We invite you to schedule an appointment to visit our studio. During your visit, you can explore our collections, gain comprehensive insight into our services, discuss your inquiries and design concepts, and receive a detailed quotation for your bespoke design.

Alternatively, for your convenience, we offer the option of booking an online consultation.

DO YOU REPAIR JEWELLERY?

Warranty Information: All our products come with a limited warranty. Our ready-to-wear products are covered for 24 months, while Bespoke and Reimagine products enjoy a generous 60 months of coverage. For full details of our warranty terms, please visit our Product Care page.

Repairs and Reimagine Service: Unfortunately, we do not offer repair services for items not purchased from us. However, we do provide a Reimagine service that can transform your old jewellery into stunning new designs. If you're interested in giving your cherished pieces a new lease of life, please feel free to get in touch.

DO YOU ACCEPT EXCHANGE OR RETURNS?

Our comprehensive Exchange and Return Policy is detailed on our Shipping & Returns page, which we recommend you review before placing an order.

We're happy to arrange an exchange or full refund within 14 days of purchase, in accordance with the Online & Distance Selling Regulations. For a successful return, the product must be in perfectly unused condition and its original packaging. Once authorised, you have a further 14 days to send the return back to us.

Additionally, Bespoke and Reimagine (re-purposed) jewellery, engraved items, and customisation orders are not eligible for exchange or return.

Before posting your package, please contact us to obtain a Return Authorisation Number and other necessary information to complete the process. Alternatively, you can return the item in person to our London studio; simply book an appointment before your visit.

Every piece we create is handcrafted with love and care. If, for any reason, you're unhappy with your purchase, we'd like to hear from you. Please don't hesitate to get in touch.

HOW DO I CHECK WHETHER THE JEWELLERY IS GENUINE?

To identify genuine EDXÚ jewellery, look for our branded logo on the back or inside of the piece. Your product should also come with a warranty and authenticity card.

For real gold or platinum, look for the EDXÚ's hallmark on the jewellery's back or inside. You can learn more about hallmarking by visiting our Hallmark page.

For silver, check for the '925' mark on the back or inside of the jewellery.

To identify a genuine diamond, we recommend checking the stone's original certificate and verifying the report on the laboratory's official website. For all other gemstones, please get in touch, and we'll be happy to evaluate them for you.